Sales Manager
- Sales
summary:
Plan, direct, or coordinate the actual movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales staff. Analyze sales statistics gathered by staff to determine sales potential and monitor the preferences of customers.
tasks:
Direct and coordinate activities involving sales of products and services
Resolve customer complaints regarding sales and services
Review operational records and reports to project sales and determine profitability.
Monitor customer preferences to determine focus of sales efforts.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Direct, coordinate, and review activities in sales and service accounting and record-keeping, and in receiving and shipping operations.
Advise sales staff on policies and operating procedures to ensure functional effectiveness of business.
Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
Represent company at trade association meetings to promote products and brands.
Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Resolve customer complaints regarding sales and services
Review operational records and reports to project sales and determine profitability.
Monitor customer preferences to determine focus of sales efforts.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Direct, coordinate, and review activities in sales and service accounting and record-keeping, and in receiving and shipping operations.
Advise sales staff on policies and operating procedures to ensure functional effectiveness of business.
Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
Represent company at trade association meetings to promote products and brands.
Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
knowledge:
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique and coordination of people and resources.
Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, and their applications
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications
Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique and coordination of people and resources.
Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, and their applications
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications
Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
skills:
Persuasion — Persuading others to change their minds or behavior.See more occupations related to this skill.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.See more occupations related to this skill.
Speaking — Talking to others to convey information effectively.See more occupations related to this skill.
Coordination — Adjusting actions in relation to others’ actions.See more occupations related to this skill.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.See more occupations related to this skill.
Negotiation — Bringing others together and trying to reconcile differences.See more occupations related to this skill.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.See more occupations related to this skill.
Service Orientation — Actively looking for ways to help people.See more occupations related to this skill.
Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Instructing — Teaching others how to do something.
Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Time Management — Managing one’s own time and the time of others.
Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Mathematics — Using mathematics to solve problems.
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